1. Who we are and what this policy covers
REELNOVA PTE. LTD. (UEN 202633595R), a company incorporated in Singapore, operates the ReelNova website at dramaout.com/reelnova/. In this policy, “ReelNova”, “we”, “us” and “our” refer to that company. Our registered office is 36 Armenian Street, #05-12, Singapore 179934.
This policy covers this website and any ReelNova digital entertainment service that expressly links to it. A linked third-party service, or a service operated by another company, has its own privacy notice. Where a specific ReelNova feature requires additional disclosures or consent, we will provide them before the relevant processing.
2. Information we collect
Website technical information: our hosting infrastructure may process IP addresses, requested pages, access times, browser information and error or security logs when your browser requests this website.
Correspondence: when you contact us, we process the contact details, messages and other information you choose to provide. Please do not send passwords, payment card details or unnecessary sensitive information.
Connected services, where offered: a service linking to this policy may process account identifiers and authorised profile details, viewing history, favourites, playback progress, device information and purchase records needed for the features you use. The applicable interface and any supplemental notice identify the information requested. This public website itself has no account registration, playback tracking or checkout.
3. How and why we use information
We use information to deliver requested services, respond to enquiries, maintain reliability, prevent abuse and fraud, manage accounts or transactions where those features are offered, and meet legal obligations. We do not treat simply visiting this website as consent to unrelated marketing.
Where a legal basis is required, we rely on the performance of a contract for requested services, applicable legal obligations, legitimate interests such as proportionate security and support where permitted, or consent where required. You may withdraw consent without affecting processing that was lawful before withdrawal. In Singapore we collect, use and disclose personal data in accordance with the Personal Data Protection Act and applicable consent requirements or exceptions.
4. Cookies and similar technologies
This public website does not set analytics or advertising cookies and does not use third-party tracking scripts. Its artwork, styles and scripts are served from this website. Hosting security logs may still be processed as described above.
If a connected service uses essential storage for sign-in or preferences, or optional analytics or advertising technologies, its interface must explain those uses and obtain consent where required before enabling non-essential technologies. You can manage cookies and local storage through your browser settings.
5. Sharing information
We may disclose information to service providers acting on our behalf, such as hosting, security or support providers, only as needed for their work and subject to appropriate confidentiality and data protection obligations. For purchases offered by a connected service, the relevant payment provider processes payment credentials under its own notice; we do not need your full card details to display this website.
We may also disclose information where legally required, to protect lawful rights or safety, or in connection with a corporate transaction subject to applicable safeguards and notices. This website does not sell personal information or share it for cross-context behavioural advertising.
6. International processing
We are based in Singapore. Information may be processed in Singapore and in other countries where our service providers operate. Where required, we use appropriate contractual or other lawful safeguards for transfers and require protection comparable to that required by applicable law, including Singapore’s transfer limitation requirements. Contact us for information about a transfer relevant to your data.
7. Retention and security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including handling an enquiry, maintaining security, resolving disputes and meeting legal record-keeping requirements. We then delete or anonymise it, subject to necessary backup retention and lawful preservation obligations.
We use reasonable technical and organisational safeguards appropriate to the information and risks. No method of transmission or storage can guarantee absolute security. Where required by law, we will notify the relevant authority and affected people of a qualifying data breach.
8. Your rights and choices
Depending on applicable law, you may request access to or correction of your information, deletion, a copy or portability, restriction of processing, or object to certain processing. You may also withdraw consent where processing relies on it. Some rights are subject to legal exceptions, and deletion may not remove records we must lawfully retain.
Send a request to our registered office, marked “Privacy Team — ReelNova”, with enough information to identify your request. We may ask for proportionate identity verification and will respond within the time required by applicable law. You may complain to Singapore’s Personal Data Protection Commission or your competent local regulator; contacting us first is not a condition of exercising that right.
9. Children
Our entertainment services are not directed to children under 13, or a higher minimum age required by local law or a hosting platform. Where consent from a parent or guardian is required, it must be obtained before the relevant service is used. If you believe a child has provided personal information inappropriately, contact our Privacy Team so we can investigate and take appropriate action.
10. Changes and local protections
We will post updates on this page and revise the date above. If a change materially affects your rights or the use of your information, we will provide additional notice and obtain new consent where required. Mandatory privacy and consumer rights in your location remain applicable regardless of any provision in this policy.
11. Contact our Privacy Team
Write to: Privacy Team — ReelNova, REELNOVA PTE. LTD., 36 Armenian Street, #05-12, Singapore 179934. Company registration number (UEN): 202633595R.